Policies
AGE VERIFICATION POLICY (Required by the FDA)
Why is Jack Schwartz Importer verifying my Age?
Jack Schwartz Importer is dedicated to servicing our customers with premium tobacco products only if they are 21 years old. We have partnered with Age Checker to validate customers' ages and verify identity, thus fulfilling legal requirements for tobacco sales. The Age Checker service completes an age validation by using the customer provided personal information to search trusted data sources of public records.
How does Age Checker Age Verification work?
Age Checker’s access to public records allows them to validate the information you provide and in some cases, depending on the nature of your purchase, present a series of multiple choice questions based on non-credit related ("out-of-wallet") historical facts about you as an individual. These facts are obtained by instantaneously scanning billions of public records from trusted data sources containing information that would not generally be found in your wallet if lost or stolen.
Is the information I provide secure?
Absolutely, Age Checker’s secure 256-bit AES encryption technology ensures the safe delivery of the information you provide online. In addition, Age Checker DOES NOT store your sensitive personal information or share (or sell) any data with other third parties; this practice assures you that unauthorized parties cannot gain access to your sensitive personal information.
What happens if I cannot be verified by the Age Verification process?
A small percentage of shoppers may not be verifiable due to limited availability of publicly available information contained within Age Verification databases. If this happens, Age Checker may request "manual verification" by asking you to upload your proof of age which requires a copy of your driver's license or some other form of government issued ID like passport. You can also contact Jack Schwartz Importer customer service by email and phone (freematches@jackschwartz.com or 312-782-7898). To do this, we typically require a copy of your driver's license or some other form of government issued ID that verifies your date of birth. Once we receive your information your order is shipped. Of course, all your information is confidential and once your age is verified, we'll never request it again.
I live outside of the U.S., can I be verified?
Jack Schwartz Importer’s use of Age Checker Age Verification is based solely on U.S. record information and therefore verification of individuals residing outside the U.S. is unavailable. [Military Addresses outside of the US are acceptable]
POLICIES
PRIVACY
First and foremost, Jack Schwartz Importer respects the privacy of its customers. We do not share your address, credit card information or email with anyone else. All customer information is strictly used to process orders and for our promotional correspondence to keep you informed in the most convenient, secure & efficient way possible. If you would like to be removed from any of our mailings, please contact us.
SECURITY
Jack Schwartz Importer protects all information by using a secure server. That means that your credit card number and address are encrypted so that it cannot be read as the information travels via the Internet. We have made it a priority to keep your information and shopping experience a safe one.
SALES TAX
All orders shipped to Illinois addresses will be charged tobacco and sales taxes. Sales tax will not be charged on shipments going outside of Illinois. Please note that any sales tax due in the purchaser’s state is responsible to be paid by the purchaser.
PAYMENT
We accept Visa, MC, AMEX, Discover and PayPal.
SHIPPING POLICY
- PLEASE NOTE: ALL SHIPMENTS WILL BE DELIVERED ADULT SIGNATURE REQUIRED. YOU MUST BE AT LEAST 21 YEARS OLD TO RECEIVE A SHIPMENT.
All shipments will be sent via UPS unless prior arrangements were made with the customer. The following shipping options are available from UPS:
- Ground
- 3-Day
- 2-Day
- Next Day Air
- Next Day Air for Saturday delivery is available (please contact us for pricing and availability)
- NO CIGARS OR TOBACCO PRODUCTS CAN BE SHIPPED TO THE STATE OF UTAH OR SOUTH DAKOTA
- IN ACCORDANCE WITH CALIFORNIA SENATE BILL 39, AN ADULT (21 YEARS OR OLDER) SIGNATURE IS REQUIRED FOR ALL DELIVERIES TO CALIFORNIA
All merchandise leaves our facility in perfect condition. Should any item that is received be damaged or lost during transit, please call us immediately. The outer packaging must be saved for UPS verification, otherwise we cannot guarantee that UPS will reimburse us for damages. We will reship all items as soon as possible and handle any claim with UPS for you.
HOW LONG DOES IT TAKE AFTER I ORDER?
Orders are processed during our business hours and shipped promptly that same day (subject to availability). Orders placed on the weekend are shipped on Monday.
CAN I CHANGE MY ONLINE ORDER?
Once an online order had been submitted, it cannot be changed online. However, Jack Schwartz Importer may be able to modify or cancel the order if the time between the submitted order and the packaging of the order is caught in time before it is shipped out. Contact us as soon as possible via email or phone!
CREDIT CARD POLICIES
We process Visa, MC, AMEX and Discover credit cards (we also accept PayPal). We utilize AVS (address verficiation service) on all orders received and verify both the billing address and zip code. If either the address or the zip code do not match, we will attempt to verify the correct address via email/or phone. If we do not receive a response in a timely fashion, we reserve the right to cancel the order without further notice as a protection for ourselves and credit card holders.
RETURNS/EXCHANGES
Jack Schwartz Importer guarantees your complete satisfaction on every product we sell and want you, the customer, to be happy with your purchase(s). Should you find that something is not to your satisfaction, we ask that you call us and we will make the proper arrangements to remedy the situation. We will gladly refund any merchandise in its original packaging once we receive your return. If you need to return an item, please send INSURED via FedEx, UPS, or parcel post to our shipping address of:
Jack Schwartz Importer
141 W. Jackson Blvd.
lobby 103
Chicago, IL 60604
Please notify us before returning any items. For damaged merchandise, please retain all packing material and contact us immediately at freematches@jackschwartz.com or 312-782-7898. We will promptly arrange for it replacement.
ONLINE POLICY FOR INDIVIDUALS 21 YEARS OF AGE AND OLDER
This site is not directed to persons less than 21 years of age and no information should be submitted or posted at Jack Schwartz Importer online website by individuals less than 21 years of age. Sales of tobacco products to individuals under the legal 21 years of age are illegal. Jack Schwartz Importer makes every attempt to restrict sales of tobacco to individuals of 21 years of age. Certain personal information, provided by you, is used to confirm the minimum age requirements. Such information is not retained in our database therefore not compromising privacy.
DATA
The personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. We also use Pixel Tags to collect additional information regarding your browsing experience. This information will be used to make our future marketing efforts more efficient and to provide you with a more relevant and timely brand and shopping experience. This information may also be shared with our third party service providers that assist us with our marketing efforts and with other marketers whose products or services we feel may be of interest to you. If you prefer that we do not share your name and address with other marketers, please email us at freematches@jackschwartz.com
Store Operation Information
- Jack Schwartz Importer is located at 141 W. Jackson Boulevard (the east lobby of the Chicago Board of Trade building)
- Our Hours of Operation are:
Monday - Friday 7:30 am to 5:00 pm
Saturday - By Appointment - We can be reached 2 ways:
Phone: (312) 782-7898
E-Mail: freematches@jackschwartz.com - We accept VISA, American Express, MasterCard, Discover and PayPal. We also love cold, hard cash.